{"id":3,"date":"2023-10-20T09:58:22","date_gmt":"2023-10-20T09:58:22","guid":{"rendered":"http:\/\/herd.lk\/?page_id=3"},"modified":"2024-11-18T14:39:25","modified_gmt":"2024-11-18T14:39:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/rbskyshop.com\/homedelivery\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

FAQ – RB SkyShop <\/strong><\/p>

What is RB SkyShop?<\/strong><\/p>

RB SkyShop is RB’s in-flight duty-free shopping service, which offers passengers a wide range of luxury products, from fine fragrances to elegant accessories.<\/p>

\u00a0<\/strong>On which flight is RB SkyShop available?<\/strong><\/p>

RB SkyShop is available on all RB flights with a flight time of more than 2 hours.<\/p>

How can guests purchase duty-free items from RB SkyShop?<\/strong><\/p>

The RB SkyShop catalogue is available on the seatback of the aircraft. Guests can purchase duty-free items directly from the cabin crew.<\/p>

Additionally, guests can pre-order duty-free items through www.rbskyshop.com. Items that are pre-ordered will be delivered during their flight. When placing a pre-order, guests must provide their booking reference, flight number, flight date and time, and passport number. Pre-order is available up to 48 hours before departure.<\/p>

What payment methods are accepted for inflight duty-free purchases?<\/strong><\/p>

Only cash and credit cards (Visa and Mastercard) are accepted.<\/p>

The accepted cash currencies include BND, USD, MYR, KRW, JPY, CNY, AUD, SGD, SAR, AED, GBP, EUR, TWD, THB, IDR, and HKD.<\/p>

What should I do if the duty-free items I received are defective or damaged?<\/strong><\/p>

Guests should contact RB SkyShop Customer Service immediately at:<\/p>

Email: customercare@rbskyshop.com<\/p>

Phone: +673 8282065<\/p>

Defective or damaged goods must be returned within 3 days from the date the replacement request notification is sent to RB SkyShop Customer Service via email or WhatsApp.<\/p>

\u00a0<\/strong>I have pre-ordered and now, my flight has changed. What do I do?<\/strong><\/p>

Please notify RB SkyShop Customer Service email or WhatsApp as soon as you receive flight change notification from Airline and we will re-arrange for the package to be delivered on your next flight.<\/p>

I have pre-ordered and now, I have cancelled my trip or my flight has been cancelled. What do I do?\u00a0<\/strong><\/p>

Please notify RB SkyShop Customer Service email or WhatsApp for refund process or delivery re-schedule to your next flight.<\/p>

I had pre-ordered and paid for the duty-free items prior to my flight, but I did not receive any items during my flight. What do I do?<\/strong><\/p>

You may ask the cabin crew about your package. If you do not receive the package onboard, please notify RB SkyShop customer service by email or WhatsApp for delivery arrangement.\u00a0<\/p>

** Pre order is not available for Kunching and Kinabalu flights<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ – RB SkyShop What is RB SkyShop? RB SkyShop is RB’s in-flight duty-free shopping service, which offers passengers a<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rbskyshop.com\/homedelivery\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rbskyshop.com\/homedelivery\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rbskyshop.com\/homedelivery\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rbskyshop.com\/homedelivery\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rbskyshop.com\/homedelivery\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":37,"href":"https:\/\/rbskyshop.com\/homedelivery\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":18624,"href":"https:\/\/rbskyshop.com\/homedelivery\/wp-json\/wp\/v2\/pages\/3\/revisions\/18624"}],"wp:attachment":[{"href":"https:\/\/rbskyshop.com\/homedelivery\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}